Policies

Shipping + Payment

Whitemetal accepts payment via Paypal, direct deposit or bank transfer.

All items are created and shipped from Sydney Australia. International orders may be subject to local taxes and/or duties of which Whitemetal holds no responsibility or control over.

Ready made items will be dispatched within 3 working days. Custom made items will take up to 3 weeks to complete before being dispatched. If you require a quicker shipping time please contact us to see what can be arranged for you. You will be contacted via email when your parcel has been shipped.

Orders to destinations within Australia will be shipped using express post (next day delivery) which also includes tracking information. International items will be posted by airmail. Tracking is not provided for these parcels, however, insurance is available upon request at an extra cost.

All orders will be beautifully packaged to be ready for giving...or keeping.

Refunds + Exchanges

All refunds and exchanges are considered on a case-to-case basis. We will try to work with you if your order is lost or experiences damage during transit. 

We are not responsible for the replacement or refund costs for items that have been seized by customs or if the loss or damage is the result of an event that is out of our control.